Team and billing
Manage organization seats, user permissions, and billing subscriptions in the Team and Billing tabs of Settings.
Access: Team is for Owners, Admins, and Managers. Billing is for Owners and Admins.
Roles
| Role | Permissions |
|---|---|
| Owner | Everything a Manager has, plus ownership of billing. Only Owners can delete the organization. |
| Admin | Full access to settings, users, and billing. Admin seats are free, and Aila does not process an Admin's calls. |
| Manager | Everything a Member has, plus review of the team's calls, coaching dashboards, scorecards, and metrics. |
| Member | Aila processes their calls. Access to personal calls, personal coaching, and mobile apps. |
Inviting team members
- Navigate to Settings > Team.
- Click Invite team members. Use Bulk invite to add several people at once.
- Enter the email address and select a role (Member, Manager, Owner, or Admin).
- Click Send invitation, or Copy invite link to send it yourself.
Invitations expire after 7 days.
Billing
Open Settings > Billing.
- Seat management: Add or remove user licenses.
- Plans:
- Basic: $50/user/month, or $500/user/year. Intake Agent + Call Compliance Agent. Self-serve with a 7-day free trial.
- Enterprise: $200/user/month, or $2,000/user/year. All agents plus custom agents. Set up with our team.
- Annual billing: Annual plans include two months free compared to monthly. See Plans.
- Invoices: Review past billing invoices.