Blink Voice

Connect Blink Voice so completed call recordings flow into Aila automatically. Each recording goes to the Intake Agent, which builds the file and updates your CRM, and to the Call Compliance Agent, which scores the call.

Blink registers the webhook for you, so you start in Aila, hand Blink a URL, and finish after Blink sends back credentials.

What you need

• A Blink Voice account and a contact at Blink to register your webhook.
• Admin or owner access in Aila.

Connect

1. In Aila, go to Settings > Connections > Integrations and click Connect.
2. Search for Blink Voice and select it.
3. Copy the Blink webhook URL and send it to Blink Voice for your organization's webhook registration.
4. Blink gives you an API key and a subscription ID. The key needs the recordings:read and users:read scopes.
5. Open the connection's settings. The dialog is Blink Voice configuration.
6. Enter the Blink API key and the Blink webhook subscription ID, then click Save and verify.
7. Make a test call and confirm it appears on the Calls page.

Aila accepts an event only when its X-Correlation-ID header matches the subscription ID.

How calls are matched to your team

Saving the connection loads your Blink user directory, and Aila refreshes it every day at 6:00 AM Eastern Time. Aila processes a call only when the Blink extension maps to a billable, non-admin Aila user. A call with an unknown extension, an unknown email, or an admin mapping isn't processed.

Troubleshooting

• Calls aren't processed: check that the caller's Blink extension maps to a teammate with an Aila account, then click Save and verify to reload the directory.
• Nothing arrives after setup: confirm Blink registered the URL and that the subscription ID in Aila matches the one Blink gave you.

Related

• Phone & Dialers