Call library

The Call Library holds the calls your managers saved as examples for the team. Calls are organized in folders.

Who can use it: Everyone can browse the Library. Owners, Admins, and Managers can save calls and manage folders.

Browse the library

1. Open Library in the sidebar.
2. Pick a folder tab to see that folder's calls.
3. Use Search by call name… to find a call.
4. Play a call inline, or open it for the full transcript.

Save a call

1. Open a call from Calls.
2. Click Actions, then Library.
3. In Save Call To Library, enter a Name and Description.
4. Pick a Folder or leave None.
5. Save.

Manage folders

Create, rename, and delete folders from the folder tabs at the top of the Library. Deleting a folder asks you to confirm.

Related

• Calls
• Coaching
• Call scoring