Transcription

Aila uses AssemblyAI to transcribe your calls. The Transcription settings tab lets admins manage a list of keyterms — domain-specific words and phrases that improve transcription accuracy for your organization.

Why Keyterms Matter

Speech-to-text models often struggle with uncommon vocabulary: product names, industry jargon, competitor names, and proper nouns. For example, "Aila" is frequently transcribed as "Isla" or "Ayla."

Keyterms steer the transcription model toward the correct spelling of these terms, so your call transcripts, summaries, and coaching insights are more accurate from the start.

Managing Keyterms

Navigate to Settings > Transcription to manage your organization's keyterms. This tab is available to admins, owners, and managers.

Adding Terms

Type a term into the input field and press Enter or click Add to add it to your list. Each term can be up to 6 words.

Hover over any term to reveal the delete button.

Bulk Import

Click Import to open the bulk import dialog. Paste a list of terms — one per line, or a CSV column — and Aila will parse, deduplicate, and validate them automatically.

Use the search bar to quickly find terms in long lists.

Limits

• 200 terms maximum per organization
• 6 words maximum per term
• Terms are deduplicated case-insensitively

Built-in Terms

Aila automatically includes a small set of built-in terms (like "Aila") on every transcription. These appear as locked rows in the list and don't count toward your 200-term limit.

How It Works

When a call is transcribed, Aila merges three sources of keyterms:

1. Built-in terms — maintained by Aila, always applied
2. Shared terms — common terms applied across all organizations
3. Your organization's terms — the list you manage in settings

The merged list is sent to AssemblyAI's keyterms_prompt feature, which biases the speech model toward these terms during transcription.

Tips

• Start with your company name and common misspellings you've noticed in past transcripts
• Add product names, competitors, and industry acronyms that come up frequently on calls
• Review transcripts periodically — if you spot recurring errors, add the correct term to your list