Settings
Transcription

Transcription Settings

Configure speech recognition keyterms to boost transcription accuracy for industry terminology, proper nouns, and product names.

How Keyterms Work

Aila submits your organization keyterms to speech recognition models during call processing. Keyterms bias the model toward correct spelling for specialized vocabulary.

Managing Keyterms

  1. Navigate to Settings > Transcription.
  2. Add Single Term: Type a word or phrase (up to 6 words) into the input box and press Enter.
  3. Bulk Import: Click Import to paste a multi-line list or CSV column of terms.
  4. Delete Term: Hover over any term and click the delete icon.

Limits and Rules

  • Maximum Terms: 200 terms per organization.
  • Phrase Limit: Up to 6 words per term.
  • Built-in Terms: Aila automatically includes essential system and mortgage terms (these do not count toward your 200-term limit).
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