Coaching for team members
See feedback from your manager, reply to comments, and acknowledge them from the Coaching page.
Who can use it: Everyone. Managers use the manager view.
Review feedback
- Open Coaching in the sidebar. The badge shows how many items need your attention.
- The page shows your feedback with a By type chart and a table of Contact, Feedback, Type, Status, Manager, and Date. Filter by type or status.
- Open a call to read the full comment. Click a timestamped comment to jump to that moment in the audio and transcript.
Reply to a comment
Type under Reply to feedback… and click Send reply. The call moves to Agent Question so your manager sees it.
Acknowledge feedback
When you have read everything, click Acknowledge feedback on the call, or click Acknowledge on the row in the Coaching table. The call moves to Complete.