Welcome to Aila
Aila is an AI-powered call quality assurance and analytics platform that helps teams improve their phone conversations through automated analysis, coaching, and insights.
What is Aila?
Aila transforms how teams handle call quality by combining AI-powered transcription, analysis, and coaching tools into a single platform. Whether you're managing a sales team, support center, or any phone-based operation, Aila helps you:
- Analyze Every Call - Automatic transcription and AI-powered analysis of all your calls
- Ensure Quality - Custom quality checklists and scoring to maintain standards
- Coach Your Team - Structured coaching workflows with feedback and action items
- Track Performance - Real-time metrics, leaderboards, and insights
- Integrate Seamlessly - Connect with your CRM (GoHighLevel, HubSpot) and calendar tools
Key Features
Call Recording & Transcription
Record calls from multiple platforms (Google Meet, Zoom, Microsoft Teams) with AI-powered transcription supporting 100+ languages.
Quality Assurance
Define custom quality checklists and automatically score every call against your standards.
Coaching System
Complete coaching platform with scorecard reviews, inline comments, action items, and acknowledgment workflows.
Contact Intelligence
Ask Aila about any contact to get instant AI insights across their entire conversation history.
CRM Integration
Sync call data, custom fields, and insights directly to your CRM with smart field mapping and auto-create capabilities.
Team Analytics
Track team performance with leaderboards, detailed metrics, and customizable insights.
Getting Started
Ready to get started? Check out our Getting Started guide to learn how to set up Aila for your team.
Need Help?
- Browse our documentation using the sidebar
- Check the Changelog for the latest features
- Contact our support team for assistance