Aila Documentation

Aila is a call intelligence and call scoring and coaching platform. Aila transcribes calls, extracts structured data, evaluates agent compliance, and syncs records to your CRM.

Platform Capabilities

• Automated Transcription: Convert call audio to text with support for 100+ languages and custom keyterms.
• Call Scoring: Score conversations automatically against custom compliance checklists.
• Team Coaching: Provide scorecard reviews, inline comments, and trackable action items.
• Contact Intelligence: Query AI across complete customer conversation histories.
• CRM and LOS Sync: Map call fields and export data directly to CRMs and MISMO 3.4 mortgage files.
• Performance Analytics: Monitor team metrics, call volume, and rep leaderboards in real time.

Audio Capture Methods

• Desktop: Aila Desktop for Mac records two-way audio from any application.
• Mobile: Aila for iPhone captures iOS calls and syncs Plaud hardware recordings.
• Web & Meetings: Chrome extension and automated calendar bots record Google Meet, Zoom, and Microsoft Teams.
• Dialers & Phone Systems: Native webhooks ingest audio from OpenPhone, WAVV, Blink, and ViciDial.

Outbound Webhooks

Stream real-time events (call.completed, extracted fields, tasks) to Zapier, Make, or custom API endpoints. See the Webhooks API.

Next Steps

• Follow the Getting Started Guide to configure your organization.
• Review the Changelog for recent product releases.
• Contact support for onboarding and technical assistance.