Dashboard
The Dashboard summarizes call activity and quality for your team.
Who can use it: Everyone.
Use the dashboard
- Open Performance > Dashboard.
- Pick a window: Last 7 days, Last 30 days, or Last 90 days.
- Managers can narrow the view to one person. The default is Everyone.
Sections
The page is grouped into:
- On the phone: call volume and time on calls, such as Avg call time.
- Short calls: calls too short to analyze.
- Quality: scores from your scorecards, Customer sentiment, and Needs review. Click an agent in Team rankings to filter the page.
- Salesforce: shown when Salesforce is connected.
- Outcomes and Coverage and compliance, including DNC requests.
- Recent activity: Recent calls, Recent coaching, and Call disposition.