Calls Overview
The Calls dashboard is the central operations hub in Aila for viewing, filtering, reviewing, and managing recorded telephone calls and meetings.
Core Capabilities
- Unified Call Ingest: Ingest audio from desktop apps, mobile devices, calendar bots, dialer webhooks, and manual file uploads.
- Automated Processing: Generate dual-channel transcripts, AI summaries, QA scorecards, and CRM extractions in seconds.
- Search & Filtering: Filter calls by participant, duration, date, call type, quality score, risk level, and review state.
- Contact History: View complete historical conversation records aggregated by customer contact.
- Export & CRM Sync: Push call recordings and structured data to GoHighLevel, Salesforce, Pipedrive, or download MISMO 3.4 mortgage loan files.
Calls Dashboard Interface
Navigate to Calls (/calls) to view the real-time call ledger.
Table Columns
| Column | Description |
|---|---|
| Contact / Title | Customer name, phone number, or meeting title. |
| Agent | Organization member assigned to the call. |
| Date & Time | Call start timestamp (local timezone). |
| Duration | Total length of the conversation (minutes and seconds). |
| Quality Score | AI scorecard percentage or star rating. |
| Review Status | Lifecycle state (not-reviewed, manager-feedback, agent-acknowledged). |
| CRM Sync | Sync status indicator (Synced, Pending, Failed). |
Filtering Options
- Date Range: Filter by Today, Last 7 Days, Last 30 Days, or Custom Range.
- Team Member: Scope list to specific reps or managers.
- Call Type: Inbound, Outbound, Discovery, Demo, Support.
- Page Size: Display 10, 25, or 100 calls per page.
Call Detail Surface
Click any call in the table to open the full call analysis view:
- Audio Player: Dual-channel waveform playback with speed controls (1x, 1.25x, 1.5x, 2x) and speaker isolation.
- Transcript: Searchable, speaker-attributed transcript with timecodes and sentiment tags.
- AI Summary: Structured recap including key topics, customer needs, commitments made, and next steps.
- Extracted Fields: Key data points automatically extracted for your CRM.
- Quality Scorecard & Coaching: Detailed QA rubric results, criteria breakdown, and manager inline comments.
- Ask Aila: Interactive AI chat assistant to query facts directly from the call transcript.
Related Documentation
- Managing Calls: Reprocess, reassign, delete, or export calls.
- Contacts Intelligence: Query aggregated customer conversation histories.
- Call Library: Curate best-practice call playlists.
- MISMO 3.4 Export: Export structured mortgage loan application data.