LeadConnector (GoHighLevel)
Aila reads calls made in LeadConnector (GoHighLevel, GHL) and writes the results back to the contact. The writes are part of the Intake Agent.
What syncs
| Direction | What |
|---|---|
| LeadConnector to Aila | Call recordings and call details for calls made in your location. Opportunity stage and status changes, so Aila shows each contact's pipeline and stage. |
| Aila to LeadConnector | Call summary as a note or a conversation message. Full transcript, if you turn it on. Contact and opportunity custom fields. Tasks, appointments, tags, and stage moves from your CRM Automation rules. |
If you map opportunity fields and the contact has no opportunity, Aila creates one in your first pipeline's first stage. If the call has no matching contact, Aila searches by email or name and creates the contact.
What you need
- A LeadConnector user who can approve an app install for the location.
- An Aila user with the same email as each LeadConnector user whose calls you want captured. Aila matches calls to people by email.
- To reconnect, if you connected before calendar support shipped. Appointments need calendar permissions that older connections don't have.
Connect
- In Aila, go to Settings > Connections and click Connect.
- Select LeadConnector.
- Sign in to LeadConnector, choose the location (sub-account), and approve the requested permissions. They cover contacts, opportunities, conversations, custom fields, tasks, users, and calendars.
- Return to Aila. The connection shows the location ID.
Agency installs from the GoHighLevel marketplace create one Aila organization per sub-account you select.
Settings
Open the connection's settings in Settings > Connections.
| Setting | Options | Default | What it does |
|---|---|---|---|
| Call summary location | Conversation, Notes, Off | Notes | Where Aila posts the call summary. |
| Post transcript | Off, Conversation, Notes | Off | Where Aila posts the full transcript. Shown only on connections that support it. |
| Default calendar | Any calendar in the location | None | The calendar Aila uses when it creates appointments. |
Field mapping
Map extracted data to LeadConnector contact and opportunity custom fields in Call setup. You can import your location's fields instead of typing them. Aila can also propose a mapping for you to review.
How calls are matched
- LeadConnector sends Aila a webhook for each call in the location, including the contact ID.
- Aila matches the LeadConnector user on the call to an Aila user by email.
- Aila writes to that contact. If the contact has several opportunities, Aila picks the best match from the call.
Troubleshooting
- A call made in LeadConnector isn't in Aila: Check that the caller's email is the same in LeadConnector and Aila.
- No appointments are created: Reconnect so Aila gets calendar permissions, then choose a Default calendar.
- Opportunity fields stay empty: Confirm the field is mapped and the location has at least one pipeline.