Hey Pocket

Aila connects directly to Pocket (Hey Pocket), a pocket-sized call and meeting recorder. Use it on iPhone or Android. Recordings feed the Intake Agent and the Call Compliance Agent.

What you need

• A Pocket device, paired with the Pocket app on your phone (iOS or Android).
• A Pocket account where you can create an API key and a webhook.
• No Aila app is needed. Aila connects to your Pocket account on the backend.

Pocket is a personal connection. Each person connects their own Pocket account, and Aila files that person's recordings under their name.

How it works

1. You record a call on the Pocket device.
2. The recording moves from the device to the Pocket app on your phone.
3. Pocket sends Aila a webhook for the new recording.
4. Aila downloads the audio with your API key and processes the call.

Connect

1. In Aila, go to My settings > Connections and find Phone recording. Admins can also use Settings > Connections > Integrations > Connect and search for Hey Pocket.
2. In the Pocket app or at app.heypocket.com (opens in a new tab), open Settings, then Developers.
3. Click API Keys, then + Create Key, name it Aila, and copy the key.
4. In Aila, copy the Webhook URL. Aila shows it before you connect.
5. In Pocket, click Webhooks, then + Create Webhook, and paste the URL. Subscribe to recording.created and transcription.completed. Aila doesn't need the webhook secret.
6. Paste the API key into Aila and click Connect.
7. In Pocket, click Test on the new webhook to confirm it works.

As soon as a recording uploads into Pocket, it's sent to Aila and processed.

Replacing a lost device

Pair the new device with the same Pocket account. The connection is on the account, so recordings keep flowing to Aila. See the Record calls FAQ.

Related

• Android
• Capture calls
• HeyPocket support and FAQ (opens in a new tab) for help with the Pocket device or app