Performance
Performance pages show how your team is doing on calls. They are part of the Call Compliance Agent. Open Performance in the sidebar to see them.
| Page | What it shows | Who can use it |
|---|---|---|
| Leaderboard | Team members side by side on calls, talk time, and scores. | Everyone. Members see a limited view. |
| Dashboard | Call activity, quality, outcomes, and coverage for the team. | Everyone |
| Speed to Lead | How fast agents contact new leads. | Owners, Admins, and Managers |
| Voicemail cadence | Whether open contacts are getting voicemails on schedule. | Owners, Admins, and Managers |
| Charts | Charts you saved from Ask Aila. | Owners, Admins, and Managers |
Scores on these pages come from your scorecards. Turn what you see into feedback in Coaching.