Leaderboard
The Leaderboard compares team members over a time window.
Who can use it: Everyone. Members see activity but not other people's scores or outcomes. Owners, Admins, and Managers see everything.
Read the leaderboard
- Open Performance > Leaderboard.
- Pick a time window: 7, 30, or 90 days. The default is 30 days.
- Pick team members to compare, or clear the selection to see everyone.
Columns
Columns include Conversations, Dials, Talk time, Contacts, First convos, Median length, Talk share, Questions, Median score, Pass rate, Under 30, Own contacts, Follow-up 7d, Advanced, and Closed. Hover a column header for its definition. Click a header to sort.
Score columns depend on your call scoring setup.
Open a team member
Click a name to open that person's performance page for the same time window.
Export
Click Export CSV to download the table.