Agents
Aila is AI agents for mortgage teams. It manages the origination workflow, from the borrower call to a clean file ready for underwriting, and stops only when a human needs to decide.
Events start the agents. Each agent does the work, then hands you the one decision it needs, such as "Approve this needs list" or "Send this email."
How agents start
- A call ends. This starts the Intake and Call Compliance Agents.
- A borrower sends a document. This starts the Pre-Approval Agent.
- A trigger rule fires. An admin can start an agent from a stage change, a document landing, a CRM stage change, or an email or text. Rules live in Settings > Agent triggers, reached from Settings > Mortgage config.
- Someone starts it. Any agent can be run by hand from the loan file.
The agents
| Agent | What it does | Plan |
|---|---|---|
| Intake Agent | Transcribes and summarizes every call, updates the CRM, builds the 1003 in ARIVE or LendingPad, builds the needs list, and captures credit consent. | Basic, Enterprise |
| Call Compliance Agent | Scores every call on your scorecards and flags DNC, missed disclosures, and rate quoting. | Basic, Enterprise |
| Pre-Approval Agent | Labels and checks every document and calculates qualifying income with the method shown. | Enterprise |
| Ops Prep Agent | Runs your SOP on the file before underwriting and proposes corrections with evidence. | Enterprise |
| Ask Aila | Chat about your setup, calls, coaching, and CRM on every plan. On Enterprise, chat with any loan file and update the LOS with your approval. | Basic, Enterprise |
| Custom agents | Agents built around your team's SOPs, such as Credit Review or Operations Intake. | Enterprise |
Approvals and undo
Agents propose. People decide.
- These wait for your approval: creating a loan in the LOS, applying 1003 changes, sending the needs email, closing a need, and borrower emails and texts.
- Adding needs and posting notes do not wait.
- Most approved changes can be undone from the same screen. A sent email cannot be unsent, and a few LOS actions have no automatic undo.
- Each proposal shows its work: before and after values, the evidence, and the income method.
CRM sync after a call runs automatically, because that's the point of hanging up and having the CRM updated.
Plans and pricing
| Basic | Enterprise | |
|---|---|---|
| Covers | Calls (voice to 1003) | Calls + docs |
| Intake Agent | ✓ | ✓ |
| Call Compliance Agent | ✓ | ✓ |
| Pre-Approval Agent | ✓ | |
| Ops Prep Agent | ✓ | |
| Ask Aila (setup, calls, coaching, CRM chat) | ✓ | ✓ |
| Ask Aila (loan-file chat) | ✓ | |
| Custom agents | ✓ | |
| Price | $50/user/month, or $500/user/year | $200/user/month, or $2,000/user/year |
| Setup | Self-serve, with a 7-day free trial | One 1-hour setup call with our team |
- Basic is self-serve: sign up at app.aila.fyi/signup (opens in a new tab), connect your phone and LOS, and your next call builds the file.
- Enterprise agents are configured to your team's workflow, needs catalog, and SOPs. Request setup on withaila.com/pricing (opens in a new tab). One setup call, and you're running within about a business day.