Capture calls: keep your number
Aila is AI agents for mortgage teams. Aila is not a phone system, so your loan officers keep their number and the way they already call. Aila picks up the recording from wherever the call happens. Each captured call goes to the Intake Agent, which builds the file and updates your CRM, and to the Call Compliance Agent, which scores the call.
| How you call | How Aila gets the recording | Setup |
|---|---|---|
| Dialers/VOIPs | Recordings sync to Aila automatically once connected. | Phone & Dialers |
| Video calls | Aila's meeting bot joins Zoom, Google Meet, and Microsoft Teams calls from your calendar. | Zoom, Google Meet, Microsoft Teams |
| Your cell phone: iPhone | Record calls on your iPhone and share them to the Aila app in a few taps. The app is available by invite. | Aila iPhone App |
| Your cell phone: Android | Upload the recording to the Aila web app. There is no Aila Android app. | Android |
| Plaud or Pocket recorder | Connect it once and every call uploads to Aila automatically. Plaud connects through the Aila iPhone app; Pocket needs no Aila app. | Plaud, Pocket |
| Your Mac | The Aila desktop app records calls on your Mac, with no bot. | Aila for Mac |
| CRM with built-in calls | Calls made in GoHighLevel or Bonzo sync from the CRM. Follow Up Boss calls sync through the Aila Chrome extension. | Integrations |
You can combine methods. For example, a loan officer can use the dialer at the desk, the iPhone app on the road, and the meeting bot for video calls.
Other ways in
- Upload a file: On the Calls page, click Upload, optionally enter a client name, and select one or more audio files. Processing starts after the upload.
- Batch API: Send recordings programmatically. See Batch Call Upload.
- Chrome extension on a PC: The Aila Chrome extension exists mainly for Follow Up Boss. It can also record a call in a browser tab on a PC: open the extension and click Turn on call capture. On a Mac, use Aila for Mac instead. Install the extension from withaila.com/download/chrome (opens in a new tab).
Recording consent
Recording rules vary by state, and some states require every party's consent. iPhone and Android both announce native recordings to the other party. Follow your state's rules and your compliance team's guidance.