Android

There is no Aila Android app. Android users have two options.

Option 1: Pocket (recommended)

A Pocket recorder captures your calls, and the Pocket app on your phone receives each recording. Aila connects to your Pocket account, so recordings flow into Aila automatically.

1. Get a Pocket recorder (opens in a new tab).
2. Install the Pocket app from the Google Play Store (opens in a new tab) and pair your device.
3. Connect Pocket to Aila. See Pocket.

Each recording that moves from the device into the Pocket app is sent to Aila and processed.

Option 2: Native Android call recording

Many Android phones can record calls in the Phone app. Availability depends on your phone, your carrier, and your country. Both parties hear a notice that the call is being recorded.

Turn on call recording

Follow Google's guide: Record a phone call (opens in a new tab). In short:

1. Open the Phone app (Phone by Google).
2. Tap More > Settings > Call recording.
3. Choose to always record certain calls, or tap Record during a call.

Get the recording into Aila

Native recordings stay on the phone, so upload each one:

1. In the Phone app, open Recents and tap the recorded call.
2. Tap the recording, then Share to save the audio file to your phone or email it to yourself.
3. In Aila on the web, open Calls and click Upload.
4. Optionally enter the Client name, then select the audio file. Processing starts after the upload.

After upload, the call is processed like any other: the Intake Agent builds the file and updates the CRM, and the Call Compliance Agent scores it.