Capturing Calls on Desktop

Follow these steps to record and upload calls using Aila Desktop for Mac.

Recording Workflow

1. Open your softphone or video conference application (e.g., Zoom, Teams, FaceTime).
2. Start or join your call.
3. Click the Aila icon in the macOS menu bar.
4. Click Record Call (or press the global shortcut Command + Shift + R).
5. The menu bar icon changes to a red recording indicator.
6. When the conversation ends, click Stop Recording.
7. Aila Desktop automatically compresses the dual-channel audio and uploads it to your organization account.

Audio Channel Verification

• Channel 1 (Agent): Mapped to your selected microphone input device.
• Channel 2 (Contact): Mapped to macOS system audio output.
• Distinct audio channels improve speaker diarization accuracy in transcripts.

Troubleshooting

• Recording Disabled: Open macOS System Settings > Privacy & Security and verify that Microphone and System Audio permissions are enabled.
• Upload Incomplete: Check your internet connection. Unsent audio files remain cached locally in ~/Library/Application Support/Aila/ and retry automatically on reconnect.