Quo/OpenPhone
Connect Quo (formerly OpenPhone) so call recordings flow into Aila automatically. Each recording goes to the Intake Agent, which builds the file and updates your CRM, and to the Call Compliance Agent, which scores the call.
What you need
- A Quo (OpenPhone) workspace with call recording turned on.
- A Quo API key. Create it in Quo under Settings > API Keys.
- Admin or owner access in Aila.
Connect
- In Aila, go to Settings > Connections > Integrations and click Connect.
- Search for Quo/OpenPhone and select it.
- Paste your OpenPhone API Key and click Connect.
- Click Copy next to the OpenPhone Webhook URL, then click Done.
- In Quo, go to Settings > Webhooks and create a new webhook with that URL.
- Subscribe the webhook to the
call.recording.completedevent. - Make a test call and confirm it appears on the Calls page.
Aila accepts both Quo webhook payload versions (v3 and v4). It processes only call.recording.completed events and acknowledges the rest.
Settings
Open the connection's settings from its row in Settings > Connections > Integrations. The dialog is OpenPhone Preferences.
| Setting | What it does |
|---|---|
| Phone numbers to process (optional) | Process calls only on the Quo numbers you list. Leave it blank to process all your Quo numbers. |
| Process inbound calls | Turn off to skip inbound calls. |
| Process outbound calls | Turn off to skip outbound calls. |
| Provider email alias (optional) | The email the connection owner uses in Quo, if it differs from their Aila email. |
How calls are matched to your team
Quo's recording webhook carries a Quo user ID but no email. Aila looks up the Quo user with your API key and matches them to the Aila teammate with the same email. Calls from Quo users who don't have an approved Aila account are ignored until their account is approved.
Troubleshooting
- A call doesn't appear: confirm the webhook uses the
call.recording.completedevent and that the call was recorded in Quo. Events without a recording are skipped. - Calls from one teammate are missing: confirm they have an Aila account with the same email as their Quo user, or set a Provider email alias.