Integrations
OpenPhone

OpenPhone / Quo Integration

Connect OpenPhone (Quo) to ingest call recordings, transcripts, and contact metadata into Aila automatically.

Webhook Architecture

Aila accepts OpenPhone webhook payloads in two supported formats:

  • Payload v4: Ingests call.recording.completed with recordings[] array and participant objects.
  • Payload v3: Legacy single-recording webhook structure.

Configuration Steps

  1. In the Aila web app, navigate to Settings > Connections > OpenPhone.
  2. Copy your organization-specific OpenPhone Webhook URL: https://app.aila.fyi/api/v1/integrations/openphone/webhook/<ORG_ID>
  3. Sign in to your OpenPhone Admin Dashboard.
  4. Navigate to Settings > Webhooks.
  5. Click Add Webhook and paste the Aila Webhook URL.
  6. Select event trigger: Call Recording Completed (call.recording.completed).
  7. Save the webhook.

Contact Matching and Routing

  • Aila extracts caller and recipient phone numbers (E.164 format).
  • Calls match existing contacts in your CRM (GoHighLevel, Salesforce, Pipedrive).
  • If matched, Aila attributes the call to the CRM contact owner.
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