Integrations
OpenPhone

OpenPhone Integration

Automatically capture and analyze calls made through OpenPhone.

Overview

The OpenPhone integration uses webhooks to send call recordings to Aila the moment a call ends. Aila transcribes, analyzes, and scores each call automatically — no manual uploads required.

How It Works

  1. You connect OpenPhone to Aila via a webhook
  2. When a call recording is ready in OpenPhone, it's sent to Aila automatically
  3. Aila transcribes and analyzes the call
  4. Results appear in your Calls list within a few minutes

Setup

Step 1 — Connect in Aila

  1. Navigate to Settings > Connections
  2. Find OpenPhone in the integrations list
  3. Click Connect
  4. Copy the Webhook URL shown

Step 2 — Configure in OpenPhone

  1. Open your OpenPhone account settings
  2. Navigate to Integrations > Webhooks
  3. Create a new webhook
  4. Paste the Aila webhook URL
  5. Select the call.recording.completed event
  6. Save

Step 3 — Test

Make a test call in OpenPhone. After it ends, wait a minute and check your Aila Calls list — the call should appear and start processing.

What Gets Captured

  • Full call recording
  • Caller/contact info (name, phone number)
  • Call direction (inbound / outbound)
  • Call duration and timestamp

Supported Call Types

  • Outbound calls
  • Inbound calls
  • Both directions are captured and labeled correctly

Troubleshooting

Calls aren't appearing in Aila

  • Verify the webhook URL is correct in OpenPhone
  • Ensure the call.recording.completed event is selected
  • Check that call recording is enabled on your OpenPhone numbers

Wrong user assigned to calls

  • Aila matches calls to team members by phone number
  • Ensure your team members' phone numbers match what's in OpenPhone

Next Steps

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