Speed to Lead
Speed to Lead measures how long it takes an agent to contact a new lead. The target is 5 minutes and is not configurable.
Who can use it: Owners, Admins, and Managers.
Read the page
- Open Performance > Speed to Lead.
- Pick All agents or one agent, and a window: Last 7 days, Last 30 days, Last 90 days, or Custom range.
- Read the summary cards: Avg response time, Median response time, SLA rate (leads contacted in under 5 minutes), and Open leads.
- Check Response time trend for changes over time.
Review an agent
Agent performance lists each agent with Avg (min), Median (min), SLA Rate, Leads, and Last contact. Click an agent to open a side panel with each lead: Created, First contact, Customer timezone, Event type, and Time to Contact.
Filter leads by event type (such as Outbound call) and status (Complete, Open, No opportunity, and others). Search with Search leads….