Personal Settings

Manage your individual profile information, authentication credentials, and notification preferences.

Access: Available to all users.

Profile Information

• Name: Update your full display name.
• Email Address: Update your login email.
• Password: Change your account password.

Notification Preferences

• Email on Flagged Calls: Receive instant email alerts when a manager flags a call for your review.
• Weekly Performance Digest: Receive a weekly summary of personal call volume and QA scores.