FAQ & Videos
Call setup and scorecards

Call setup and scorecards

Build call types, scorecards, routing rules, and transcription terms.

Names and product words come out wrong

Custom Transcription Keyterms

Answers:

  • Names and product words come out wrong in my transcripts. What do I do?
  • Our company name is transcribed incorrectly — can I fix that?
  • Does adding a keyterm also improve the extracted data?

Do we already boost LO and borrower names?

Custom Transcription Keyterms

Answers:

  • Do we already boost LO and borrower names?
  • Are common mortgage terms like DTI and LTV already handled?
  • What kinds of terms can I add — people, companies, or jargon?