FAQ & Videos
Call setup and scorecards

Call setup and scorecards

Set up call types and routing, build scorecards, and add transcription keyterms.

Names and product words come out wrong

Custom Transcription Keyterms

Answers:

  • Names and product words come out wrong in my transcripts. What do I do?
  • Our company name is transcribed incorrectly — can I fix that?
  • Does adding a keyterm also improve the extracted data?

Do we already boost LO and borrower names?

Custom Transcription Keyterms

Answers:

  • Do we already boost LO and borrower names?
  • Are common mortgage terms like DTI and LTV already handled?
  • What kinds of terms can I add — people, companies, or jargon?