Call setup and scorecards
Build call types, scorecards, routing rules, and transcription terms.
Names and product words come out wrong
Custom Transcription Keyterms
Answers:
- Names and product words come out wrong in my transcripts. What do I do?
- Our company name is transcribed incorrectly — can I fix that?
- Does adding a keyterm also improve the extracted data?
Do we already boost LO and borrower names?
Custom Transcription Keyterms
Answers:
- Do we already boost LO and borrower names?
- Are common mortgage terms like DTI and LTV already handled?
- What kinds of terms can I add — people, companies, or jargon?