Team Metrics

Team Metrics provides comprehensive analytics on conversational dynamics, outbound activity, and lead response efficiency.

Access: Organization Owners, Admins, and Managers.

Core Metrics and Calculations

Aila tracks total outbound dials and distinguishes them from connected conversations:

Total Calls: Every initiated dial logged via phone systems or webhooks.
Connected Calls: Calls with audio duration exceeding the short-call threshold (typically over 30 seconds).
Connect Rate: Percentage of dials that result in live conversations.

Average Duration: Mean conversation time across all connected calls.
Median Duration: 50th percentile conversation duration, eliminating skew from anomalous long calls.
Duration Distribution: Visual breakdown across duration bands (under 2 min, 2–5 min, 5–15 min, 15+ min).

Aila segments audio streams into distinct speaker turns:

Talk Ratio = (Agent Speaking Seconds / Total Conversation Seconds) * 100

Target Range: 40% – 60% agent speaking time for standard discovery calls.
Monologue Alerts: Flags extended periods where the agent speaks continuously without customer input.

AI models detect and categorize open and closed questions asked by the agent:

Total Questions: Count of probing questions per call.
Questions Per Minute: Discovery density during the initial qualification phase.
Discovery Breakdown: Identifies budget, authority, timeline, and need questions.

Measures the elapsed time between CRM lead creation and the first outbound dial:

Speed to Lead = First Dial Timestamp - CRM Lead Created Timestamp

Mean Quality Score: Aggregate score across all evaluated calls.
Criteria Pass Rates: Percentage pass rate for each individual checklist criterion.
Critical Failure Rate: Percentage of calls failing mandatory compliance criteria.

Select desired Date Range and User Filter.
Switch between Chart View (time series) and Table View (tabular breakdown).
Click Export CSV to download raw metric aggregates for external reporting.