---
title: "Calls, Playback & Export"
url: https://docs.aila.fyi/mobile/calls-on-mobile
source: https://docs.aila.fyi/llms.txt
---

# Calls, Playback & Export

Review processed calls, ask questions, and get the loan file out of the iPhone app. Search calls from the search icon on **Home > Calls**.

---

## Open a call

On **Home > Calls**, tap any call. The call has two tabs:

| Tab | What's there |
| :--- | :--- |
| **Recording** | Play the call audio and read the transcript. |
| **Notes** | Switch between **Summary** (the call recap and next steps) and **Loan data** (the borrower, employment, income, asset, and loan fields Aila extracted). |

---

## Ask Aila

- **About one call:** Open a completed call, go to the **Notes** tab, and use **Ask Aila about this call** at the bottom.
- **About a borrower:** On **Home > Contacts**, open a contact and use **Ask Aila about** followed by the contact's first name to ask across every conversation, for example "What follow-ups did we promise?"

---

## Email yourself the MISMO 3.4 file

1. Open the call and go to **Notes > Loan data**.
2. Tap **Email me MISMO 3.4**.
3. Choose what to export: **This call only**, or **Full loan file** (every call linked to the borrower).
4. Import the 1003 file (MISMO format) from your email into your LOS.

To check the fields first, open the call's **⋯** menu and tap **Review MISMO**. The review sheet marks fields as **Low confidence — verify before export**, lets you edit them, and has its own **Email me the MISMO 3.4** button.

From a contact, **Email me the 1003** sends the borrower's full loan file.

Set your default in **Settings > Export defaults**: **Ask every time**, **This call only**, or **Full loan file**.

With ARIVE or LendingPad connected, the [Intake Agent](https://docs.aila.fyi/agents/intake) builds the file in your LOS automatically, so you don't need this step.

---

## Related

- [Capturing Calls on iPhone](https://docs.aila.fyi/mobile/capturing-calls)
- [MISMO 3.4 Export](https://docs.aila.fyi/calls/mismo-export): the web export workflow.