---
title: "monday.com"
url: https://docs.aila.fyi/integrations/monday
source: https://docs.aila.fyi/llms.txt
---

# monday.com

Aila matches callers to items on a monday.com board and posts the call summary as an item update. The writes are part of the [Intake Agent](https://docs.aila.fyi/agents/intake).

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## What syncs

Aila posts one update per call on the matched item, with the call summary and a link to the call in Aila. Aila doesn't change item columns or statuses.

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## What you need

- A monday.com board with your contacts as items.
- A phone column on that board.

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## Connect

1. In Aila, go to **Settings > Connections** and click **Connect**.
2. Select **monday.com**.
3. Authorize the Aila app in monday.com. Aila requests read access to boards and read and write access to updates.
4. In the connection's settings, choose the **Board** and the **Phone column**.

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## Settings

| Setting | Options | Default | What it does |
| :--- | :--- | :--- | :--- |
| **Board** | Your boards | None | The board that holds your contacts. |
| **Phone column** | Phone columns on that board | None | The column Aila matches caller numbers against. |
| **Transcript** | Off, Include transcript | Off | Adds the full transcript after the summary. |

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## How calls are matched

Aila matches the caller's phone number to the **Phone column** on the chosen board and posts to the matched item. Each call posts once, so reprocessing a call doesn't create a duplicate update.

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## Troubleshooting

- **Aila asks you to reconnect:** The monday.com authorization expired or was revoked. Reconnect from **Settings > Connections**.
- **No update appears:** Check that the item's phone number is in the **Phone column** you chose.

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## Related

- [Intake Agent](https://docs.aila.fyi/agents/intake)
- [Connections](https://docs.aila.fyi/settings/connections)