---
title: "Call setup and scorecards"
url: https://docs.aila.fyi/faq/call-setup-and-scorecards
source: https://docs.aila.fyi/llms.txt
---

# Call setup and scorecards

Set up [call types and routing](https://docs.aila.fyi/settings/call-setup), build [scorecards](https://docs.aila.fyi/settings/call-scoring), and add [transcription keyterms](https://docs.aila.fyi/settings/transcription).

## Names and product words come out wrong

custom-transcription

## Do we already boost LO and borrower names?

custom-transcription