---
title: "Coaching for managers"
url: https://docs.aila.fyi/coaching/team-coaching
source: https://docs.aila.fyi/llms.txt
---

# Coaching for managers

Leave timestamped feedback on calls, follow up on agent replies, and approve coaching suggestions from the **Coaching** page.

**Who can use it:** Owners, Admins, and Managers.

## Give feedback on a call

1. Open a call from **Calls** or from the **Coaching** page.
2. In the transcript, click the comment icon on a line to comment on that moment. The comment keeps its timestamp (**MM:SS**), and you can edit or remove it.
3. Choose a **Comment type**.
4. Type your feedback under **Add your feedback…** and send it.

The call moves to **Pending Review**.

## Follow up on replies

When an agent replies to a comment, the call moves to **Agent Question** and the **Coaching** tab shows the status **Agent replied**. Open the call from the list to read the reply and respond.

## Use the Coaching tab

The **Coaching** tab shows every comment your managers left, with:

- **Status** (**Open** and **Completed**), **By type**, and **Weekly activity** charts. Click a chart segment to filter.
- A table with **Agent**, **Contact**, **Call type**, **Comment**, **Type**, **Status**, **Manager**, and **Date**.
- Filters for all, open, or completed, plus **All agents**, **All managers**, and **All types**, and a search box.
- **Export CSV** and **Refresh**.

Click **Clear old items** to clear comments older than 1.5 months. Cleared items stay visible with a **Cleared** status but leave the active queue.

## Review AI suggestions

When automated coaching is on, the **AI suggestions** tab lists suggested comments from your coaching questions.

1. Filter by agent, question, category, priority, or date.
2. Click **Jump to this moment in the call** to hear the context.
3. Click **Approve** to post the suggestion as a comment, **Edit & Approve** to change it first, or **Dismiss** to drop it.

Turn automated coaching on and tune it in **Settings > Call scoring > Coaching**. See [Call scoring](https://docs.aila.fyi/settings/call-scoring#coaching).

## Related

- [Coaching overview](https://docs.aila.fyi/coaching)
- [Coaching for team members](https://docs.aila.fyi/coaching/my-coaching)
- [Call scoring](https://docs.aila.fyi/settings/call-scoring)
- [Performance](https://docs.aila.fyi/performance)