---
title: "Coaching"
url: https://docs.aila.fyi/coaching
source: https://docs.aila.fyi/llms.txt
---

# Coaching

Coaching is part of the [Call Compliance Agent](https://docs.aila.fyi/agents/compliance). Managers leave timestamped comments on calls, and team members reply and acknowledge them.

**Who can use it:** Everyone. Owners, Admins, and Managers see the team view. Members see their own coaching.

Open **Coaching** in the sidebar. The page changes with your role:

- Managers see two tabs: **Coaching** and **AI suggestions**. See [Coaching for managers](https://docs.aila.fyi/coaching/team-coaching).
- Members see their pending feedback, replies, and history. See [Coaching for team members](https://docs.aila.fyi/coaching/my-coaching).

## Review statuses

Each call carries a review status that moves as feedback is exchanged:

| Status | Meaning |
| :--- | :--- |
| **Not Reviewed** | No manager feedback yet. |
| **Pending Review** | A manager left a comment. |
| **Agent Question** | The agent replied to a comment. |
| **Complete** | The agent acknowledged the feedback. |
| **Cleared by Manager** | A manager cleared the item from the queue. |

Filter the [Calls](https://docs.aila.fyi/calls) list by **Review** status to find calls at each stage.

## Comment types

Comments carry a type. The defaults are **Praise**, **Coaching**, **Question**, **Warning**, and **General**. Admins can change them in **Settings > Call scoring > Comments**. See [Call scoring](https://docs.aila.fyi/settings/call-scoring).

## Related

- [Coaching for managers](https://docs.aila.fyi/coaching/team-coaching)
- [Coaching for team members](https://docs.aila.fyi/coaching/my-coaching)
- [Call scoring](https://docs.aila.fyi/settings/call-scoring)
- [Performance](https://docs.aila.fyi/performance)