---
title: "Managing calls"
url: https://docs.aila.fyi/calls/managing-calls
source: https://docs.aila.fyi/llms.txt
---

# Managing calls

Use the **Actions** menu on a call to download it, reassign it, save it to the Library, or push it to your CRM.

**Who can use it:** Reassign Call and Library are for Owners, Admins, and Managers. Download call is available to anyone who can open the call.

## Reassign a call

1. Open the call.
2. Click **Actions**, then **Reassign Call**. If the call has no agent, the item reads **Assign Agent**.
3. Pick the team member and confirm.

## Download a call

1. Open the call.
2. Click **Actions**, then **Download call**.

## Save a call to the Library

1. Open the call and click **Actions**, then **Library**.
2. In **Save Call To Library**, enter a **Name** and **Description**.
3. Pick a **Folder**, or leave it as **None**.
4. Save.

See [Call library](https://docs.aila.fyi/calls/library).

## Sync a call to your CRM

**Sync to CRM** appears in the **Actions** menu when the call has not synced and you have a connected CRM. If you have only Salesforce connected, the item reads **Sync to Salesforce**.

To set up automatic syncing, see [Integrations](https://docs.aila.fyi/integrations).

## Fix a contact name

Click the contact or caller name at the top of the call to edit it.

## Report a problem with a call

Click **Actions**, then **Report an issue** to flag a problem with the call.

## Related

- [Calls](https://docs.aila.fyi/calls)
- [Call library](https://docs.aila.fyi/calls/library)
- [Integrations](https://docs.aila.fyi/integrations)
- [API reference](https://docs.aila.fyi/api-reference)