---
title: "Contacts"
url: https://docs.aila.fyi/calls/contacts
source: https://docs.aila.fyi/llms.txt
---

# Contacts

A contact groups every call with the same borrower, so you see the whole conversation history in one place.

**Who can use it:** Owners, Admins, and Managers.

## Use the contacts list

1. Open **Contacts** in the sidebar.
2. Choose **All contacts** or **Needs attention**. **Needs attention** can filter to **Salesforce issues** or **Risky calls**.
3. Search by name, phone, or email with **Search contacts…**.
4. Filter by pipeline stage or contact type.
5. Click **Export CSV** to download the current list.

The list shows **Contact**, **Calls**, and **Last call**. Speed to Lead appears when your organization tracks it. Salesforce columns (**Identified**, **Written**, **Sync Issues**, **Last Sync**, **Assigned LO**) appear for organizations with Salesforce connected.

## Open a contact

Click a contact, or click a contact name on any call. Tabs on the contact page:

- **Timeline**: every call and message with this contact.
- **Data sets**: extracted values from all calls. See [Call setup](https://docs.aila.fyi/settings/call-setup).
- **Scorecard**: scores across the contact's calls.
- **Mortgage app**: shown when your organization uses mortgage applications.
- **Salesforce**: shown when Salesforce is connected.

The header links to the matching GoHighLevel record when one exists.

## Ask Aila about a contact

Click **Ask Aila** on the contact page to ask questions across the contact's calls, such as "What follow-ups did we promise this borrower?"

## Related

- [Calls](https://docs.aila.fyi/calls)
- [Integrations](https://docs.aila.fyi/integrations)
- [Call setup](https://docs.aila.fyi/settings/call-setup)