---
title: "Custom Agents"
url: https://docs.aila.fyi/agents/custom-agents
source: https://docs.aila.fyi/llms.txt
---

# Custom Agents

**An agent for your own workflow.**

Custom agents follow your team's SOPs. We build them with you, and admins can also create and edit agents in the app.

**Plan:** Enterprise.

---

## What it does

Examples:

- **Credit Review Agent:** reads the credit report, the 1003, and bank statements, and reports derogatory marks, qualifying score, and debts missing from the 1003. It makes no changes.
- **Operations Intake Agent:** custom document labeling and storage for a specific lender portal or folder SOP. We build this per customer.

---

## How it starts

Custom agents follow the same rules as the named agents. They start from events you choose or when someone starts them on a file.

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## Approvals

Custom agents show their work and wait for approval before writing to the LOS or the borrower. See [Approvals and undo](https://docs.aila.fyi/agents#approvals-and-undo).

---

## Set it up

- **In the app:** an admin opens **Settings > Mortgage config > Loan agents**, clicks **New agent** or **Duplicate** on an existing agent, then edits the prompt and tools.
- **With us:** click **Request custom agent** on [withaila.com](https://www.withaila.com), tell us what the agent should do, and we'll scope it with you on a call. Enterprise customers can also raise it during their setup call.

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## Related

- [Ops Prep Agent](https://docs.aila.fyi/agents/ops-prep)
- [Agents overview](https://docs.aila.fyi/agents)