---
title: "Call Compliance Agent"
url: https://docs.aila.fyi/agents/compliance
source: https://docs.aila.fyi/llms.txt
---

# Call Compliance Agent

**You don't have time to listen to every call. Your Call Compliance Agent does.**

The Call Compliance Agent scores every call against your scorecards, flags compliance problems, and tracks rep performance. Leaders see only the calls that need attention.

**Plan:** Basic and Enterprise. It's included with the Intake Agent, not an add-on.

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## What it does

- **Scores every call** against your scorecards. Each question is scored pass/fail or on a rating scale, with the transcript text it matched.
- **Flags non-compliance:**
  - **DNC:** built in. Aila flags calls where the caller asks to stop being called.
  - **Missed disclosures, recording notice, credit consent, and rate quoting:** set up as questions in your scorecard, with the point in the call where each happened.
- **Tracks performance:** dials, time on the phone, and emotion and tone, including the emotional arc of each speaker across the call.
- **Writes coaching notes:** what went well and what to do differently next time.
- **Surfaces what matters:** leaders see the calls that need attention, not every call.

---

## How it starts

A call ending starts it. Aila scores the call against the scorecard attached to its call type. Calls with no matching scorecard are not scored.

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## Approvals

None. Scoring only reads the call. Managers review scores and give feedback in [Coaching](https://docs.aila.fyi/coaching).

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## Set it up

1. Connect a capture method. See [Capture Calls](https://docs.aila.fyi/capture).
2. Create a scorecard in **Settings > Call scoring**. Click **New scorecard** (or **Create with AI**), then add a question for each disclosure you require and for rate quoting.
3. Attach scorecards to call types in **Settings > Call setup > Routing** so each call type is scored against the right scorecard.
4. Invite managers in **Settings > Team**. They see team scores in [Team Coaching](https://docs.aila.fyi/coaching/team-coaching).

---

## Related

| Task | Page |
| :--- | :--- |
| Build scorecards and questions | [Call Scoring](https://docs.aila.fyi/settings/call-scoring) |
| Route each call type to the right scorecard | [Call setup > Routing](https://docs.aila.fyi/settings/call-setup#routing) |
| Review scores and give feedback | [Coaching](https://docs.aila.fyi/coaching) |
| Track dials, talk time, and leaderboards | [Performance](https://docs.aila.fyi/performance) |